Mobile Banking FAQs
This upgrade brings you an easy-to-use interface with many new features. Updated multi-factor authentication and passcodes offer the best security for your peace of mind.
Yes, you will need to delete the old SFFedCU app and download the new app from one of the app stores.
You can easily enroll from our home page. Simply click the “I Am a New User” link.
Once you are enrolled, fingerprint and face ID will be available depending on your device. The new platform will automatically identify the type of device you are using to log in and will present the correct options.
Username requirements are:
Must not be the same as your account number or password
Must be between 6 and 20 characters long
Must contain at least one numeric character
Must contain at least one letter
Must contain at least one special character
What should I do if I do not see my deposit in my account?
- Deposits are posted on the business day received. Our business days are Monday through Friday 9:00 am to 5:00 PM, except holidays. You may experience a brief delay as the transaction is verified.
My deposit is not showing in my account when will my deposit be shown in my account balance and transaction history?
- Deposits are posted on the business day received. Our business days are Monday through Friday 9:00 am to 5:00 PM, except holidays. You may experience a brief delay as the transaction is verified. A notification will be sent to the email on file for your account confirming our receipt of this deposit. A final email will be sent confirming the posting of your deposit.
What should I do if I do not see my deposit in my account?
- If your deposit is made during business hours, you may experience a brief delay as the transaction is verified. A notification will be sent to the email on file for your account confirming our receipt of this deposit. A final email will be sent confirming the posting of your deposit. If you do not receive an email regarding your deposit within 1 hour of your deposit made during normal business hours, please contact us at 415-775-5377.
When will my deposit be available to use?
- Funds are generally available on the next business day after being deposited. For more details, please see your Member Handbook for the Funds Availability Policy.
Why is there a delay in the posting of my check deposit?
- Deposits made during business hours are reviewed and posted to your account before the end of the business day. You may experience a brief delay as the transaction is verified. All deposits made after business hours will be reviewed and posted on the next business day.
If I need to have access to my check deposit, what should I do?
- Please visit one of our convenient branch locations to determine if your funds can be made available for your use.
Yes.
For your safety and security, you will receive a one-time password (OTP) when you enroll and when you log in for the first time.
You will need to enroll as a new user. Simply click the “I Am a New User” link.
Transaction alerts and balance alerts will automatically transfer to the new system. The alert configuration in the new digital banking system has significantly more options available, so we recommend reviewing the new settings in the system.
For online browsers:
Chrome, Edge, Firefox, and Explorer, the current stable version and the previous two versions (provided the browser maker supports those versions).